Our team is trained and committed to delivering Quality throughout

Quality is the main theme of the employee journey at FSS, starting with our developed recruitment strategy.

It’s not so much experience that makes the ideal FSS employee – it’s attitude and behaviour – the motivation to learn, develop and produce high quality work that delivers for our customers.

The new training programme for engineers has been in place since November 2023 ensuring that all our engineers are fully compliant from day one in terms of H&S and FSS basics with Quality embedded in all activities.

Engineers move up through levels based on skills and ability and are provided with dedicated training and support throughout. This effective training programme is currently being rolled out to the whole business.

All internal people management processes are centred around the FSS published Vision – to deliver outstanding benchmark solutions and service for fuel storage provision to our partners and clients in the UK.

OUR MISSION

Our mission is also centred around the development of our people who are central t our aims and objectives:
• Our company is built on the foundation of fairness and quality.

• We will create open and honest relationships with employees, clients and service providers to ensure we deliver expert solutions that always add to the integrity of any installation we service.

• Our employees and clients will feel valued and thereby create highly productive working relationships that get the job done right. Support, training and personal development will ensure employees are able to realise their full potential and achieve high engagement, not just job satisfaction.

• Our people are our greatest resource and we will encourage and develop leaders at all levels. Communication is key.

• Combining high self-respect with high respect for others generates Win:Win working relationships. We will ensure that we have all the technical expertise, regulatory knowledge and the know-how to get our job done right whilst appreciating and meeting client specifications. We will communicate at any time when we are unable to do so.

• Exceeding client’s expectations is what we will always seek rather than just doing enough. Our advice and installed solutions will always be at least fit for purpose and wherever possible, we will seek to innovate and add value. We will work for clients for the long term to continually enhance their business.

OUR CORE VALUES

 Integrity – we will tell the truth to ourselves and others, so we work from a grounded position and we will participate fully in feedback.

 Technical Knowledge – we are each responsible for learning and being up to date with specialist knowledge which we will apply diligently to ensure safe, workable and effective solutions.

 Commitment – we are present when at work, we give it our best, we chose to be here and to do the right thing although it may be uncomfortable.

 Innovation – we will always look for new ways of doing things having the courage to embrace change. How we get better is by continually learning from and improving our processes.

 Empowerment – we encourage everyone at all levels in the company to take action, take ownership and responsibility and we support their learning through mistakes.

 Openness – we will exercise openness in our communication, freedom to speak ones mind and to willingly reflect on our own behaviour and performance.

 Teamwork – we encourage and support fellow team members and will encourage each other in the most positive way.

 Service Delivery – excellence is our standard and we seek to partner with those we work for and those who work with us to seek the same.

Everything we do is aimed at achieving Quality throughout made possible with our ‘on board’ committed team.

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